Webb Ivory DM is the leading specialist operator in private label mail order trading in the United Kingdom
Webb Ivory DM enjoys robust and fully tested systems and fulfilment infrastructure. It has the scale and capacity to cope with large scale mail order processing and delivery of goods in a time-compressed trading season to defined performance and cost criteria. Data is managed with complete data integrity guaranteed.
The combination of experience, understanding, planning and infrastructure ensures the consistent and timely delivery of the trading proposition.
Marketing and product performance are vital to the success of this type of trading. Webb Ivory DM has unsurpassed experience of these critical areas.
Webb Ivory DM has full flexibility which allows changing requirements to be quickly and easily accommodated.
Webb Ivory DM has a proven ability to grow businesses on behalf of clients over a period of years.
Webb Ivory DM provides a very high quality service to its clients.
Webb Ivory DM does not have its own brands and never competes with its clients.
Webb Ivory DM provides high quality service to end customers. Over recent years there has been major investment in the customer experience validated by independent external reviews.
Webb Ivory DM's financial model is based upon sharing the benefits of economies of scale while at the same time providing uniquely engineered, brand specific mail order and internet solutions. Prices are arrived at using a marginal costing method (rather than full absorption). This encourages growth which in turn increases profitability for both client and outsourcer. The aggregate scale of Webb Ivory DM's operation and our intimate knowledge of this unique marketplace ensure that all of our clients make money from their relationship with us.
We offer a complete range of integrated services in that we are able to handle the entire mail order process from the production of catalogues and internet sites through to the processing of orders and the delivery of goods to the customers.
We are constantly striving to find new ways in which to provide brand development opportunities.
High quality Account Management comes as standard.
Webb Ivory DM operates a policy of man-for-man marking whereby there is direct access and high visibility for every level in the client organisation.
Clients can have absolute confidence in our financial and administrative integrity. Each client has access to our accounts so that they may audit the related financial transactions.
Webb Ivory DM maintains robust and extensive reporting capability, enabling each client to have continuous access to trading and data information.
Webb Ivory DM assures absolute discretion and confidentiality. It is particularly important to maintain the sanctity of client databases. At no time in our company's history has any client-owned name been used, transferred, migrated, shared or sold in any way without full permission from the client.
We fully adhere to the Ethical Trading Initiative and our suppliers are monitored for compliance.
Design is at the heart of all our activities - our in house creative studios are exceptionally well staffed and equipped.
We have extensive, resilient and proven facilities to deal with the demands of highly seasonal trading.
Our mail order and internet offers are: clearly defined; differentiated; they support, convey and amplify the brand values. There is full integration of the process from initial concepts through to delivery.
Amongst the range of services we offer are: brand understanding leading to concept development; range and product development; catalogue production / website production; development and implementation of a marketing plan; service delivery including: database, product storage, order processing, customer service, fulfillment, distribution, accounting and reporting.
Webb Ivory DM employees are an extension of our clients' own staff.
Webb Ivory DM takes its responsibility to the Environment seriously. The directors of the Webb Group are fully committed to a continual program of improving the way we interact with the environment. Staff of the group have been enthusiastically bought into the process of updating the company's Environment Statement and bringing about positive environmental change. We are confident that this is part of the culture of the company and will continue to be a dynamic and positive process. Webb Ivory DM's Environment Statement does not claim to cover all aspects of the business which may affect the environment, but it does represent a positive start point and provides a framework for defining necessary future actions. It provides a reference point against which we can measure progress against defined criteria and will be updated and published on an annual basis as a minimum.
