...committed to your customer, your brand and your business
What does 'Service' mean?
In any service proposition you will measure the results. Our service proposition is driven by our own need to deliver the highest standard of direct response handling and fulfilment for our range of trading titles, and those of our clients.
The objective in fulfilment services is to deliver the highest quality service to your business and your customer in the most cost effective and efficient manner.
Your business wants to achieve optimal customer experience at optimal value to you. Webb Ivory DM fulfilment services can meet this objective.
We encourage our partners to focus on the results, and indeed measure the results: to your business and for your customer:
Service Level Assessments
Customer Experiences
Value for Money & Cost Control
Management Information
We can describe the size of our warehouses, the size of our call centre, the functionality of our software, and our excellent staff. All of this is factual, but not unique.
Fulfilment companies sell you functions and assets, and charge you accordingly. We develop solutions, commitments, and seek reward relative to performance.
What does 'Value' mean?
Fulfilment standards affect the cost of service. Poor service leads to more transactions (complaints, follow-ons, more picking, refunds, etc). Value cannot be achieved without standards.
But even with service level excellence, your objective will be to secure a budgetary expenditure relative to your income. What are your budgetary expectations from fulfilment for your business?
Outsourcing should reward you with cost efficiency and output based expenditure.
Fulfilment operators will charge you for every transaction within the process of fulfilment, naturally. So it is up to you to ensure you manage the factors which affect transaction details: order type, picks-per-order, refunds, outbound calls, exchanges, seasonality, and so on.
As a fulfilment provider to your catalogue/internet and direct selling, we will discuss with you your sales and marketing strategy, and develop a budgetary solution appropriate to your output and sales.
Webb Ivory DM has the confidence in its operational and service capability to absorb your trading without seeking to secure fee income just to get you there.
Fee structures are good for fulfilment companies. Webb Ivory DM believes budgetary planning and partnership is good for business.
Commercial Awareness & Reporting Value
Webb Ivory DM runs dozens of catalogue titles and delivers Best-in-class customer and brand value. We understand the value of management information.
You see what we see
We will devise and deliver the full spectrum of sales, marketing, financial, stock, and data reporting suites.
Data capture and reporting is only the entry level: presentation and use of information is the cornerstone of direct marketing.
Our proposition:
- Delivers results for customer and brand.
- Validated Best-in-class customer service.
- Proven accuracy and efficiency in fulfilment.
- Pedigree in managing third party brands.
- Knowledge and expertise in direct marketing and trading.
- Reporting and information.
- 'Top down' pricing and budgeting capability.
Webb Ivory DM will be delighted to present and demonstrate our expertise as a direct response and fulfilment provider and give you the confidence that your customer and brand values will be supported and amplified by our service.
