Customer Care
Our licensing model is unsurpassed in enhancing the affinity and relationship between your brand and your customer base. It creates ongoing revenue generation whilst nurturing the mutual value between customer and brand.
We can be the custodians and standard bearers for your brand's service excellence, whether created through Webb Ivory DM or adopted through our partnership. No other UK home shopping operator can attest to Best-in-class third party service and relationship management through trading.
Capital Investment
Developing, trading and managing niche home shopping ventures requires the balance of flexibility and robustness for operating systems and infrastructure. Webb Ivory DM is committed to ensuring optimal facilities and operations deliver seamless trading and commercial performance.
Our product and marketing development programmes, fully funded by Webb Ivory DM, ensure any new venture, or existing venture, has the best opportunity for trading success.
Third party branded trading is more than simply using a logo and applying a range of products: we invest in that trading, and amplify the brand, its strategy, and wider activity.
Environment & Society
Webb Ivory DM takes its responsibility to the Environment seriously. The directors of the Webb Group are fully committed to a continual program of improving the way we interact with the environment. Staff of the group have been enthusiastically bought into the process of updating the company's Environment Statement bringing about positive environmental change. We are confident that this is part of the culture of the company and will continue to be a dynamic and positive process. Webb Ivory DM's Environment Statement does not claim to cover all aspects of the business which may affect the environment, but it does represent a positive start point and provides a framework for defining necessary future actions. It provides a reference point against which we can measure progress against defined criteria and will be updated and published on an annual basis as a minimum.
Webb Ivory DM encourages partners' environmental aspirations and will positively incorporate specific requirements into our own business as appropriate.
Security & Data Protection
Clients can have absolute confidence in our financial and administrative integrity. Each client has access to our accounts so that they may audit the related financial transactions.
Webb Ivory DM maintains robust and extensive reporting capability, enabling each client to have continuous access to trading and data information.
Webb Ivory DM assures absolute discretion and confidentiality. It is particularly important to maintain the sanctity of client databases. At no time in our company's history has any client-owned name been used, transferred, migrated, shared or sold in any way without full permission from the client.
We fully adhere to the Ethical Trading Initiative and our suppliers are monitored for compliance.
Innovation & Improvement
Webb Ivory DM has demonstrated the ability to trade through third party brands where other companies have failed. We are now extending this pedigree into several new sectors, where we believe we can add our home shopping and direct marketing specialist skills to many other successful brands.
Key to this longevity is the ability and willingness to adapt and innovate. Today's formula will be tomorrow's change requirement. Home shopping is a changing market, brands are more diversified, and the dynamics of direct marketing will evolve with technological and consumer change.
We take the risk of developing and piloting a home shopping branded product solution into successful trading, or the risk of taking your own direct business and moving it forward. This requires the skill and acumen, with the confidence to see it through.
Client Confidentiality
Client confidentiality is sacrosanct. As for data protection and security, this represents a fundamental value within our business. In all our years dealing with our clients this value has been upheld, and always will be.
Please read our Partnership Statement which covers our full commitment to our partners, their brands, their customers, and their businesses.
